COMPLAINTS & DISPUTES
How will NQ Enable handle a complaint?
Having a positive relationship with Participants, and their Representatives, is very important to me! It is only through working together can we achieve great outcome for Participants.
However sometimes, for whatever reason, you may become unhappy with something that has happened and you may have reason to make a complaint
What is a complaint?
A complaint can be about something that causes you, or someone you care for, pain, anger, discontent, regrets or annoyance. If you experience any of these feeling because of actions, whether direct or indirectly, involving NQ Enable then you may have cause to make a formal complaint.
How do I make a complaint?
Before you make a formal complaint, there are some things you must do before completing a formal complaint.
Speak or email me to discuss the matter, this will make sure I am aware of the matter and maybe we can resolve it easily.
Speak with a trusted advocate or friend who can support you to have a discussion with me to resolve the matter.
If you have done this, and the matter is still not resolved then you have the right to make a formal Complaint.
Please print and complete the Complaints Form by following the Link below.
If I'm not happy what can I do next?
What will happens next depends on the matter. However, If you are not satisfied with this process or, the outcome the NDIS gives the following advice. 'The Participant can contact the National Disability Insurance Agency on 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information."