Mutual Responsibility

Our responsibilities as your provider

 

Your NQ Enable Support Coordinator agrees to:

• communicate openly and honestly in a timely manner

• treat you with courtesy and respect

• consult you on decisions about how supports are provided

• give you information about managing any complaints disagreements

• listen to your feedback and resolve problems quickly

• give you reasonable notice if NQ Enable must change a scheduled appointment to provide supports

• take precautions to protect your privacy and confidential information

• provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law

• keep accurate records on the supports provided

• Issue regular invoices and statements of the supports delivered as agreed

 

Your responsibilities as a participant

 

You agree to:

• tell your Support Coordinator about how you wish the supports to be delivered to meet your needs

• treat your Support Coordinator with courtesy and respect

• talk to your Support Coordinator if you have any concerns about the supports being provided

• give your Support Coordinator a minimum of 24 hours' notice if you cannot make a scheduled appointment

• give your Support Coordinator the required notice if you to end the Service Agreement

• let your Support Coordinator know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a Participant in the NDIS

• provide your Support Coordinator with any medical, health or other information that might be relevant to the providing supports and/or services to you