Ending Service

Ending Services by a Participant

The Participant has choice and control of the service provider the delivery of their supports.

The Participant may terminate their Agreement with NQ Enable by providing 14 days written notice.

 

NQ Enable will request the Participant complete a feedback questionnaire within 14 days of end of service.

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Why would NQ Enable End Service?

The Agreement may be cancelled by NQ Enable if:

• The Participant and/or their Nominee fails to do what is required of them under the terms of the Agreement;

• The Participant and/or their Nominee fails to comply with the policies and procedures of NQ Enable;

• The Participant and/or their Nominee fails to communicate and provide information pertaining to changes to support needs

• Workplace Health and Safety considerations are ignored

• Communication has broken down between the Parties

• Payment for support has not been received as per the Service Agreement.

 

Terms for Ending Service

Under the National Disability Insurance Scheme Terms of Business for Registered Providers,

• The period for ending of service must be no less than 14 days.

• The Service will assist the Participant to achieve a safe transition to a new provider of services.

 

Upon termination of the Service Agreement by either party, NQ Enable will take steps to ensure:

• The cancellation of service has been reported to the National Disability Insurance Agency

• All support that has been provided under the terms of the Service Agreement have been claimed and

• The Participant has alternative support solutions in place for their own safety and wellbeing.