NQ Enable
Your Support Coordination Specialists
Our Services
Coordination of Supports
Support Coordination Level 2 focuses on empowering participants to take charge of their lives by enhancing their ability to build and connect with formal and informal support networks.
This service involves working with participants to understand funding, clarify service expectations, and create a personalized support plan that aligns with preferences.
Specialist Support Coordination
Also referred to as Coordination Level 3, this service employs an expert or specialist approach that is required due to the participant's specific high-complexity needs or significant risks.
Specialist Support Coordination is provided by a qualified and experienced practitioner to address the unique needs of each participant's situation.
What is Support Coordination?
A Support Coordinator can assist a Participant to:
Understand the NDIS Plan
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- Explain the NDIS plan and funding categories
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- Clarify participant goals and priorities
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- Break down plan budgets (Core, Capacity Building, Capital)
Plan & Goal Setting
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- Develop an action plan to implement the NDIS plan
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- Set clear, measurable goals
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- Prioritise urgent or high-need supports
Connect with Services
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- Link participant with NDIS providers, community & mainstream supports
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- Support with choosing providers and booking services
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- Assist with Service Agreements & understanding T&Cs
Support Implementation
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- Coordinate service delivery across providers
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- Monitor budget use & provider invoices
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- Troubleshoot service issues or changes
Crisis Management (if required)
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- Identify risks and plan for emergencies
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- Coordinate urgent support responses
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- Work with mainstream crisis or health services
Monitor & Review Supports
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- Track progress toward goals
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- Regular check-ins on service effectiveness
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- Assist with Plan Reviews & NDIA reporting
Capacity Building
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- Support decision-making and self-advocacy
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- Build skills in budgeting, problem-solving, service navigation
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- Encourage independence and confidence
Documentation & Reporting
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- Maintain accurate case notes
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- Complete all NDIA reports and evidence for plan reassessments
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- Ensure privacy and data compliance
Choice, Control & Safeguarding
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- Promote participant's choice and control
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- Respect diversity, culture, and values
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- Identify and respond to safeguarding concerns
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