Support Coordination assists Participants to:

Understand the NDIS Plan

• Explain the NDIS plan and funding categories

• Clarify participant goals and priorities

• Break down plan budgets (Core, Capacity Building, Capital)

Plan & Goal Setting

• - Develop an action plan to implement the NDIS plan

• - Set clear, measurable goals

• - Prioritise urgent or high-need supports

Connect with Services

• - Link participant with NDIS providers, community & mainstream supports

• - Support with choosing providers and booking services

• - Assist with Service Agreements & understanding T&Cs

Support Implementation

• - Coordinate service delivery across providers

• - Monitor budget use & provider invoices

• - Troubleshoot service issues or changes

Crisis Management (if required)

• - Identify risks and plan for emergencies

• - Coordinate urgent support responses

• - Work with mainstream crisis or health services

Monitor & Review Supports

• - Track progress toward goals

• - Regular check-ins on service effectiveness

• - Assist with Plan Reviews & NDIA reporting

Capacity Building

• - Support decision-making and self-advocacy

• - Build skills in budgeting, problem-solving, service navigation

• - Encourage independence and confidence

Documentation & Reporting

• - Maintain accurate case notes

• - Complete all NDIA reports and evidence for plan reassessments

• - Ensure privacy and data compliance

Choice, Control & Safeguarding

• - Promote participant's choice and control

• - Respect diversity, culture, and values

• - Identify and respond to safeguarding concerns​​

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