Consents and Privacy

Types of Consent

NQ Enable will request two types of Consent:

NQ Enable Consent: Which is your consent to contact and share information with Providers, Agencies and individuals that provide you with support.
NDIS Consent to Share Information: Which is your consent to contact and share information with the NDIS to access you plan and support you with plan reviews, reporting and reviews.

Collection of information

The information that NQ Enable may request from a person will vary depending on whether the person is receiving a service from NQ Enable, or is a stakeholder.
NQ Enable will collect relevant information directly from the person where possible, and as far as reasonably practicable will ensure the person understands and agrees to the collection of this information
NQ Enable may collect the information from another person who has legal responsibility for the person or who acts as a recognised Representative/Nominee for the person.
NQ Enable only collects information for purposes directly related to the delivery of service.
The Service will only disclose information relating to a person with their consent, except in specified circumstances including emergencies or as required or permitted by law.
There are some circumstances where NQ Enable may receive information that was not requested. If so, NQ Enable will use their discretion to determine whether the information should be acted on or followed up.
NQ Enable does not sell or give away any information that the Service collects.

How your information is secured

Information received by NQ Enable is stored is stored in secured off-site servers.

No paper based file are retained by NQ Enable. All paper based files are destroyed or returned to you.

You can send a written request for a copy of files or documents are any time.

Collection of Information: Feature